Shipping policy

At Modest Moments, we are committed to delivering your orders efficiently and transparently. Please review our Shipping Policy below for important information regarding processing, shipping times, and delivery.

Order Processing Time

  • All orders are processed within 1–3 business days
  • Orders are not processed or shipped on weekends or public holidays
  • During high-volume periods, processing times may be slightly extended

Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Destinations

We currently ship to:

  • United States
  • International destinations (where supported at checkout)

If your location is unavailable at checkout, shipping to that destination is not currently supported.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Shipping destination
  • Package weight and size
  • Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Estimated Delivery Times

Estimated delivery times begin after order processing and may vary depending on location:

  • United States: 5–10 business days
  • International Orders: 7–21 business days

Delivery times are estimates only and are not guaranteed.

Shipping Carriers

We use trusted third-party carriers to ensure safe and reliable delivery.
Carrier selection is based on destination and service availability.

Tracking Information

Once your order ships, you will receive a tracking number via email.
Tracking updates may take up to 24–48 hours to appear in the carrier’s system.

Customs, Duties & Taxes (International Orders)

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees

These charges are not included in the product or shipping price and are the responsibility of the customer.

Incorrect Address Disclaimer

Please ensure your shipping address is entered correctly at checkout.

  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer
  • Orders returned due to address errors may require additional shipping fees for reshipment

Lost, Stolen, or Delayed Packages

  • We are not responsible for delays caused by carriers, customs, weather, or unforeseen circumstances
  • Once a package is marked as delivered by the carrier, responsibility transfers to the customer
  • If your package is lost in transit, please contact us so we can assist with a carrier investigation

Damaged Packages

If your order arrives damaged:

  • Contact us immediately upon receipt
  • Provide photos of the damaged package and item
  • We will review the case and assist according to our Return & Refund Policy

Returns & Shipping

Shipping costs for returns are handled in accordance with our Return & Refund Policy.
Original shipping charges are non-refundable unless the return is due to an error on our part.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time.
Changes will take effect immediately upon posting.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: info@modestmomemts.com
Phone: +1 840-234-8732