Refund policy

At Modest Moments, we are committed to providing high-quality products and a transparent shopping experience. Please review this Return & Refund Policy carefully, as it outlines your rights and obligations when purchasing from our store.

Returns Overview

We accept returns for both defective and non-defective products, subject to the conditions outlined in this policy.
All returns must be approved before items are sent back.

Returns are accepted by mail only.

Return Eligibility Conditions

To qualify for a return, all of the following conditions must be met:

  • Items must be new, unused, unworn, and unwashed
  • Items must be returned in their original condition, including all tags, labels, accessories, and packaging
  • Items must show no signs of wear, damage, alteration, or use
  • Items must be returned within the applicable return window
  • Proof of purchase (order number or receipt) is required

Returns that do not meet these conditions will not be accepted.

Return Window

  • Standard return window: 30 days from the date of delivery
  • In certain cases, returns may be accepted within 14 days of delivery depending on the order type or return reason

Return requests submitted after the applicable return period will be declined.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items
  • Items marked as non-returnable at the time of purchase
  • Items returned outside the return window
  • Items not in original, new condition

Exchanges

  • Exchanges are not accepted
  • If you wish to purchase a different item, size, or style, please return your eligible item and place a new order

Return Method & Shipping

  • Returns must be sent by mail
  • A free return label may be included in the original package, when applicable
  • If a return label is not included, customers are responsible for return shipping costs
  • We recommend using a trackable shipping service, as we are not responsible for lost or delayed returns

Restocking Fees

  • No restocking fees are charged for approved returns

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds are processed within 10 business days
  • Original shipping charges are non-refundable, except in cases of defective or incorrect items

Please allow additional time for your bank or payment provider to post the refund.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us promptly and provide:

  • Your order number
  • A description of the issue
  • Clear photos of the defective, damaged, or incorrect item

Approved cases may qualify for a free return label and full refund.

How to Initiate a Return

To start a return, please contact our customer support team with the required information.
Returns sent without prior authorization may be refused.

Processing & Inspection

  • All returned items are inspected upon arrival
  • We reserve the right to deny refunds for items that do not meet eligibility requirements
  • If a return is rejected, the item may be returned to the customer at their expense

Contact Us

If you have any questions about this Return & Refund Policy, need assistance with a return, or require further support, please contact us:

Email: info@modestmomemts.com
Phone: +1 840-234-8732

Our customer support team will respond as promptly as possible.